These terms and conditions (GTCs) apply between you (“you” or the “Customer“) and Alarco Tour en Travel (“we” or “us“), the operator of the booking portal (hereinafter referred to as call the “Portal”). You are requested to read these T&Cs carefully before using the Portal. By using the Portal you agree to these T&Cs. If you do not agree to these T&Cs, please do not use the Portal and close the website.

You must be at least 18 years old and acting in your role as a private consumer to make a booking on the Portal. A private consumer, in contrast to a company, is a natural person who enters into a legal transaction for purposes that are mainly outside his commercial and/or independent service activities.

The operator of the Portal and your contractual partner for the use of the Portal:

Alarco Tour en Travel (
Benoordenhoutseweg 21

2596BA, The Netherlands
Phone: +31 70 444 2959





  2. Mediation of travel services
    1. For the flight, hotel, insurance, train and car rental services offered on the Portal (collectively referred to as “Travel Services”), we act solely in our capacity as an intermediary. Our role and obligations are therefore limited to the intermediation of Travel Services provided by third parties such as airlines, travel organizations, hotels, insurers, car rental companies and other service providers (hereinafter referred to in each case as “Service Provider”).Therefore, the agreement for the actual provision of Travel Services (e.g. transport, insurance, rental contract) comes into effect directly between you and the relevant Service Provider. We are not a co-supplier of the Travel Services and we are not a party to the contractual relationship between you and the Service Provider.
    2. By using the Portal to purchase Travel Services, you authorize us to mediate on your behalf with the relevant Service Provider(s), including arranging payment for those Travel Services to ensure that the transaction between you and the Service Provider(s) is performed. The price for the actual Travel Services may include a commission for the services we provide to mediate the agreement between you and the relevant Service Provider.
    3. Responsibility for the actual performance of the Travel Services mediated through the Portal rests solely with the Service Provider concerned. In our role as an intermediary, we assume no liability for Travel Services performed by the Service Providers and we make no representations or warranties (either express or implied) regarding the suitability or quality of the Travel Services mediated on the Portal. For any claim you may have in connection with the performance or non-performance of the Travel Service, the Service Provider is the person responsible.
    4. Should you have the opportunity to indicate special requirements (such as special meals, facilities for the disabled or child seats) when booking Travel Services, we will pass on your wishes to the relevant Service Provider. However, we are not responsible for whether the Service Provider can actually fulfil such wishes.


  1. Applicable contractual terms
    1. These GTC apply to the intermediation of Travel Services according to chapter 1.1 and also to our own services according to chapter 1.2.
    2. For the agreement between you and the relevant Service Provider (section 1.1.2), the terms and conditions of the relevant Service Provider (such as conditions of carriage, transfer conditions, insurance conditions and the like), as issued by the Service Provider, apply. You will be informed about these general terms and conditions of the relevant Service Provider during the booking process. Because the Service Provider’s terms and conditions may contain provisions regarding liability, cancellation and changes to reservations and refunds (if available) and other restrictions, you are advised to read those terms carefully.


    1. During the booking process, you will have the technical resources necessary to detect errors in entry forms and to correct them before submitting your reservation request. You are asked to check all data for correctness before closing your reservation request. Consecutive change requests can result in significant additional costs.
    2. We may need to contact you, for example in the event of subsequent changes to the Travel Services purchased. You must accurately submit contact information, such as your telephone number and email address. You should also continuously check whether you have received a message from us.
      It is also your responsibility to ensure that you can receive our communications. We will not be responsible if you have not received notice from us due to circumstances beyond our reasonable control, including, but not limited to, the following: (i) you provided us with an incorrect email address; (ii) your email settings do not allow our email to reach you; or (iii) your email settings treat our email as spam.



    1. Contract conclusion and price changes
      1. After you have submitted your request, we will confirm receipt of your request by email. This is when the brokerage contract between you and us comes into effect. If you do not receive this confirmation within one hour of completing your reservation request and none of our staff has contacted you via email or telephone to report any concerns, please call us for verification.
      2. As soon as the plane tickets you have requested have been issued, you will receive a confirmation email with a ticket number. This is when a binding contract is formed between you and the airline(s) involved.
      3. Flight prices and seat availability are added directly to the Portal by that airline. For airline changes beyond our control (e.g. price changes, seat availability or otherwise) which occur after the booking request has been made but before the contract with the airline has become binding (as set out in Section 3.1.2 above ), the contract will not come into effect and your payment will be refunded in full. We may contact you and offer you the option to accept the changed price during normal business hours, but no later than 24 hours after we become aware of the price change or on the first day of the week following that 24 hour period.
    2. Information about booking and conditions of carriage.
      1. With regard to the flights detailed on the portal, we act solely in our capacity as an intermediary. The flight operation agreement comes into effect directly between you and the relevant airline and we do not accept any contractual liability with regard to the performance or non-performance of your flight. The airline is responsible for the performance/non-performance of your flight.
      2. Before you close the booking, the terms and conditions of the relevant airline(s) will be sent to you.
      3. When brokering travel services provided by airlines, we have no guaranteed access to the airline’s booking system. If this is the case, we can conclude the contract between you and the airline on your behalf. We may therefore also ask you to contact the relevant airline directly for questions about bookings, changes or cancellation of your booking. If you have purchased our Flexible Ticket service (see Section 8), all rebooking requests must be made through our Customer Service as set out in Section 8.1.4. You can receive two booking confirmations – one from us and one from the respective airline. If you have already received two booking confirmations,
      4. Below, as a kind of general overview, we provide information about the conditions relating to the booking and transportation that are usually applied by airlines in the same or similar way. However, deviating provisions of the relevant airline prevail over the general information in this section 3.2.4. Therefore, you should in any case check the applicable terms and conditions of the relevant airline before making your booking.
        1. Flight times/check-in
          All flight times are shown in local time. Arrivals on the following day are marked with “+1” on the timetable. Flight times quoted are provisional and subject to changes at short notice after ticket issuance; for example, due to restrictions by air traffic control, weather or functional limitations by the airline. Keep yourself informed of the current times well in advance of your flight.
          Please adhere to the check-in times specified by the airline. The airlines have the right to refuse boarding if you are late for check-in. Note that some airlines encourage check-in through their own website as they may charge a fee for manual check-in at the airport.
        2. Combination of individual tickets
          A combination of two separate one-way tickets instead of a return ticket will be clearly marked as such during the booking procedure. The tickets are treated independently in the event of cancellation, change, disruption of air traffic such as strikes and changes in flight schedules. Each airline’s own rules apply.

          Airline tickets with different booking numbers are always regarded as independent journeys.

        3. Flight tickets with multiple segments/sequences of use
          Your return ticket or one-way ticket can consist of different segments. Under the terms of most airlines, these flight segments must be used one after the other. If this is not the case, many airlines will refuse transport on later flight segments (eg, not using a segment of a journey may invalidate the rest of the ticket). For return tickets, failure to show up on your outbound flight may result in your inbound flight being cancelled by the airline
        4. Pregnancy
          Some airlines refuse to carry women who are more than 28 weeks pregnant at the time of the outward or return flight. If you are pregnant, you should check with the airline and your doctor whether you can travel.
        5. Babies and children’s tickets
          Contact the airline for the conditions for travelling with a child who does not have a separate seat. Usually, children above 2 years of age require a separate seat, while children between the ages of 0 and 2 years travel as infants and are not allocated a seat for themselves. If the child turns 2 years old before the end of the trip, a child ticket for the entire trip must be booked. Baby tickets cannot be booked before the birth as the correct name and date of birth must match the details stated in the passport. We will not reimburse any expenses incurred if the wrong type of ticket is booked from the start.
        6. Unaccompanied Minors
          We do not act as an intermediary for booking tickets for unaccompanied minors. Children under 18 must be booked for a trip accompanied by an adult. Some countries and airlines refuse entry to children under the age of 18 unless accompanied by a legal guardian. Please note that some airlines require children under the age of 18 to carry a birth certificate.
        7. Lost/damaged luggage
          In our capacity as intermediary, we accept no liability for lost or damaged baggage. Any problems should be reported immediately to the airline representative at the airport.
        8. Transit and overnight stay
          In general, ground transportation and lodging during your trip are not included in the ticket price. You are responsible for checking the timetables and prices of ground transportation.
        9. Connection times between flights
          Standard tickets reserved on the Portal have approved transfer times. The time required for connections in between flights is calculated by the airlines. If a flight segment is delayed and leads to a missed connection, the airlines are obliged to help you reach your final destination (see section 11.1).
          When individual tickets are booked, the airlines bear no responsibility for missed connections due to delays. Therefore, it is your responsibility to check if the connection time is long enough according to the airlines and the airports. Any additional costs associated with missed connections will not be reimbursed.
        10. Double booking
          A double booking means that two or more bookings have been made with the same passenger name with the same airline. If you have a double booking, the airline may cancel the trip(s). This can also happen if the bookings have been made with different travel agencies. We are not responsible for cancellations by the airlines, nor for refused refunds from airlines if they suspect a double booking.
        11. Airlines that are not allowed to operate in the EU (blacklist) Please note that certain airlines are prohibited from operating within the EU, according to a decision by the European Commission in close consultation with national aviation authorities. These airlines are prohibited from doing so because they are considered unsafe or not subject to adequate control by their country’s authorities.
          You can check which airlines are affected by the ban at the following link: Blacklist (list of airlines not allowed to operate in the EU)
      5. Flight schedule changes and airline cancellations
        1. Your agreement with that airline may allow it to cancel or change your booking. We will notify you of any changes once notified by the airline.
          If you would like to request a change or cancellation refund, as an additional proprietary service, we offer to handle the request on your behalf where permitted by the airline’s terms and conditions. For an overview of our costs, click here.
        2. The flight times stated on your booking confirmation may change between the time of your booking and your actual journey. However, we recommend that you stay informed and contact your airline at least 72 hours before the scheduled departure of any flight to ensure that the flight(s) (and any connecting flights) are on schedule. We have no influence on the airline’s schedule changes and do not accept any liability for costs that may arise as a result of these changes.
      6. Changes and cancellations requested by you
        1. The conditions for changing flight bookings (including changes to passenger name, destination and travel date) and for cancellation refunds are determined by the relevant airline, which is your contract partner for the flight. We, as an intermediary, have no influence on these terms.
        2. If you wish to make a change to your booking or request a cancellation refund, we offer, as an additional proprietary service, to handle the request on your behalf, provided the airline’s terms and conditions permit such change or cancellation refund. When booking such additional services, we will inform you of any further terms and conditions and charges for such services. For an overview of our costs, click here.
        3. In order to deal with the changes you have requested, it is necessary that we receive your change requests at least 24 hours before the start of the trip (by telephone only). If you have purchased our Flexible ticket service, please see section 8.

          For shorter term change requests, we recommend that you contact the relevant airline directly.

        4. Non-appearance or non-presence of the flight If you do not show up for or attend your flight, you hereby authorize us to request possible refunds from the airline on your behalf. We are entitled but not obliged to do so and any rights you may have to request unclaimed refunds directly from the airline will remain unaffected.
          If we obtain refunds on your behalf, we will deduct our fees from the amount obtained. For an overview of all our costs, We will retain any refunds obtained on your behalf, less our fees, for 12 months from the date of the flight and you may request a transfer of this amount, less our fees, at any time before the 12-month period has expired by contacting our customer service.
      7. MEDIATION OF HOTEL BOOKINGS All inquiries related to the booking and any change or cancellation request must therefore be submitted directly to the relevant booing party.
      8. SPECIAL PROVISIONS FOR THE BOOKING OF MULTIPLE SERVICES The Portal offers the possibility to combine several separate services. In this case, you are instructing us to act as an intermediary for the booking of various travel services from various suppliers. The relevant suppliers are clearly presented during the booking procedure before the booking is completed. In the event that you combine separate services, no travel agreement will be concluded between you and us; but instead you enter into different contracts for the provision of individual services with each individual supplier. In this case, we only act in our capacity as an intermediary with respect to each individual travel service.
        1. Passport, visa and/or health requirements may change and therefore you should check with the appropriate authorities (embassy, ​​consulate, etc.) well before travelling. It is your responsibility to have a valid passport and possibly a visa. It is important to remember to include all staging points in your trip that may also require you to apply for a visa. It can often take some time to get a visa so you are advised to apply for it well in advance. We accept no responsibility for customers who do not have the correct documents.
        2. Each destination has its own requirements regarding entry formalities, vaccinations, etc. which may also vary depending on the passenger’s nationality. It is your responsibility to collect that information. Incidents resulting from non-compliance with these official rules are not considered our responsibility. We therefore recommend that you always check the various formalities of the chosen destination or transit countries, as well as the time required to take all related measures.
        1. In addition to arranging Travel Services as stated in section 1.1 above, there are also additional services (other than Travel Services) available through the Portal, which are our responsibility. You enter into a direct contractual relationship with us for these additional services. In any case, we will inform you clearly if and to what extent we offer our own services instead of only intermediary services of third parties. Our own portfolio of services may vary over time.  For additional services not listed in these GTC, you will be provided with a detailed description during the booking process as well as information about our rates and additional conditions for booking and use.
        2. Flexible ticket
          1. If the Flexible Ticket is purchased during the booking process, you can book the date and/or time of your flight under the conditions set out in this paragraph, without paying our amendment fees and/or airline amendment fees. When providing our Flexible ticket service, we only mediate the contract of carriage between you and the relevant airline. As the Flexible Ticket is our own service (ie you cannot use our Flexible Ticket Service by contacting the airline directly)
          2. With the Flexible ticket, flights can be rebooked under the following circumstances:
          3. All rebookings must be made at least 24 hours before the original time of departure.
          4. Rebooking is only possible within the same airline, ie a flight can only be rebooked to a flight operated by the same airline as that of the originally booked ticket.
          5. Flight segments must be used in the same order they were originally booked.
          6. Upgrades to a different cabin or booking class on the same flight are not permitted.
          7. Rebooking a ticket for a so-called “stop-over” (ie staying longer in a connecting place than originally booked) is not allowed.
          8. A change of origin and/or destination is not possible, neither for the outgoing nor for the return flight.
          9. No names may be changed or corrected with the Flexible ticket.
          10. A trip can only be rebooked once. Once the change is confirmed, the flexible Ticket is used up.
          11. In case of rebooking, the trip must be completed within one year of the time of the original booking. The new journey may not be started within 24 hours from the time of change request.
          12. The booking is non-refundable once the Flexible ticket service has been used.
          13. The Flexible ticket must be booked and paid for during the booking process and cannot be added afterwards.
        3. If you would like to rebook your ticket, please contact our customer service team by phone or email during normal business hours.You will find our telephone number under “Contact us – telephone”. 
          1. A rebooking is not completed until we have confirmed it by email. If you have not received a confirmation, please contact our customer service.
          2. Rebooking flights with the Flexible Ticket Service is subject to availability. If the desired change results in a more expensive ticket or if the change means that the passenger is no longer entitled to a special price (eg for a small child), you must bear these additional costs yourself. We are not responsible for the consequences that a rebooking may have on additional services that are contracted directly with the airline (such as extra baggage booking or seat reservations).
          3. If you cancel the flight, the price for the Flexible Ticket Service will not be refunded.
          4. If you do not show up for a segment of the journey, the rebooking option via the Flexible Ticket Service will no longer be valid.
        4. Self-transfer guarantee
          1. If the assistance services of our connection guarantee as set out in section 7.3 (hereinafter ” Self Transfer Guarantee “) is included in your booking, this will be clearly stated during the booking process and on your booking confirmation. If your booking also includes other flight connections, please note that the Self Transfer Guarantee only applies to the part of your booking marked “self transfer”.
          2. Except for the exclusions below, the Self Transfer Guarantee applies in the following cases (each a “Change”):
          3. in the event that one of your flights is rescheduled, delayed or cancelled by the relevant airline causing you to miss the flight(s) to your destination;
          4. If you miss a connecting flight due to baggage delays or loss beyond your reasonable control; and
          5. If you miss a connecting flight due to customs or immigration procedures beyond your reasonable control.
          6. The Self Transfer Guarantee does not apply:
          7. If the change only affects flight(s) within the same ticket (issued as one e-ticket/PNR). The airline providing this flight(s) is responsible for any issues and for managing the Flight Changes (you can contact the relevant airline directly for assistance and/or questions);
          8. in the event that the Change is due to force majeure situations, i.e. circumstances beyond the reasonable control of the airline, such as (without limitation) political instability, extreme weather conditions, security risks, strikes, major limitation of the operation of the airport and/or airline bankruptcy/insolvency;
          9. for any action (or lack of action) reasonably within your control, including, for example, if you miss a flight because (i) you do not have an appropriate visa, travel documents or other documentation necessary for your trip; or (II) you violate airline rules and restrictions; or

if you travel with checked baggage despite booking a self-transfer journey marked “no checked bag”, ie a self-transfer journey with a short connection time; or

  1. if you have made changes to your booking without our prior consent.
  2. Please inform us as soon as possible.
    If you wish to make use of the Self Transfer Guarantee, you must notify us of any Change as soon as you become aware of it. See the introduction for contact details. If you do not notify us immediately, you will not be entitled to use the Self Transfer Guarantee.
  3. Self-transfer guarantee assistance – alternative flight(s) or refund.
    After we have been notified of the Change, you may choose one of the options provided by us:
    a) alternative flight(s) to your final destination at our expense (the exact flight(s) provided by us will be be notified to you);
    b) a refund of the price you paid for the unused flight(s) at the time of your booking; or
    c) flight(s) to return to the airport of your departure at your expense (the exact flight(s) offered by us will be communicated to you).
    In the event that we are unable to provide you with a reasonable flight(s) to your final destination, we may refer you to alternative airports. In that case we will cover your costs for transport to the alternative airport.
    If more than 48 hours elapse until the original departure time of the relevant flight, we will choose an option set out in7.2.5. at our discretion.
  4. Your acceptance of the assistance offered
    You must respond with your choice as soon as possible after you have received further information from us about your options as set out in sub-paragraph 5 (a)-(c) above. If we do not receive your response within a reasonable time (in no event more than 24 hours), your right to use the Self Transfer Guarantee will expire.
  5. Additional Compensation
    In addition to your rights as described in Section 7.3, the Self Transfer Guarantee entitles you to the following:
  6. Accommodation – If a Change occurs at short notice and you have no accommodation for the night (22:00-08:00), we will reimburse your costs for the accommodation for one or more nights. The reimbursement is limited to a total of USD 100 per passenger covered by the Self Transfer Guarantee. Any accommodation compensation you receive from the airline will be deducted from the Self Transfer Guarantee refund.

Food & Drink – If a Change results in your flight(s) being delayed by more than 4 hours, we will cover the cost of meals and drinks up to a total of USD 12 per passenger covered by the Self Transfer Guarantee. Any meal and/or beverage reimbursement you receive from the airline will be deducted from the Self Transfer Guarantee refund. Please note that you must cover the costs and provide us with a receipt(s) for such costs.

  1. Cancellation guarantee
    1. If the cancellation guarantee is purchased during the booking process, for any reason you can contact us after you have booked your flight to cancel your flights and instead receive an electronic voucher corresponding to 90% of the flight price. The voucher can then be used for a new booking on the Portal. The terms in Section 7.3 apply to our own “Cancellation Guarantee” service, while acting in our capacity as an intermediary between You and the relevant service provider. As the cancellation guarantee is our own service (ie you cannot use the cancellation guarantee by contacting the service provider directly), all requests under the cancellation guarantee must be made through our customer service.
    2. When using the Cancellation Guarantee, the following applies:
    3. All cancellations must be made in accordance with paragraph 7.3.5 and must be received by us no later than 4 hours before the original time of departure.
    4. The value of the voucher corresponds to 90% of the value of the canceled flight ticket, including taxes and the costs of the service provider, but excluding the costs of the cancellation guarantee and any additional services (e.g. extra baggage, seats, etc.). If the booking has been previously changed and this has resulted in an increase in the price of the flight ticket (e.g. voluntary change of date, name change, extra baggage, etc.), the value of the voucher will be calculated on the basis of the original flight ticket only. When using the Cancellation Guarantee, the value of the voucher must never exceed USD$ per person or EUR 5,000 per booking, regardless of the value of the airline tickets.
    5. You have the right to cancel your flight ticket and to receive a voucher for any reason, but in accordance with these terms and conditions. Cancellation can also be requested for an individual passenger in the booking, in this case the value of the voucher will be calculated in proportion to the number of passengers who cancel. No cancellation can be made for part of the trip.
    6. The voucher can only be used on our Portal in accordance with the instructions received with your voucher. The voucher cannot be combined with other vouchers, with cash refunds or with promotions and cannot be used if you enter the Portal through price comparison sites.
    7. You can only use your voucher once. Any unused voucher amount will then be considered forfeit.
    8. The voucher is valid for 12 months from the time you receive our notification that the voucher is available for use, which is within 7 days of the time we confirm your cancellation request. When the validity period expires, the voucher loses its value and you cannot claim compensation in any other way.
    9. A cancellation guarantee voucher can only be used for booking flights and not for other services made available on the portal (such as hotels or rental cars).
    10. By using the Cancellation Guarantee to cancel your booking/airline ticket, you and your fellow passengers waive all rights to the travel documents that we have brokered with the service provider. By purchasing the Cancellation Guarantee service, you agree that, upon your cancellation request, we automatically acquire all rights to the airline ticket and booking and the right to use these rights against the service provider.
    11. The Cancellation Guarantee cannot be used if the service provider is unable to provide the travel service after it has been declared bankrupt or after it has interrupted or closed its business (in which case the costs of the Cancellation Guarantee service will not be reimbursed).
    12. To make use of the Cancellation Guarantee, you must contact our customer service. You will find our telephone number and other means of contact on the Portal. Please note that we treat all customers in turn.
    13. The cancellation guarantee does not apply if you contact the airline to rebook your flight ticket and request a cancellation.


    1. Payment
      1. Payment for Travel Services is processed by us or the affiliates that are part of the group (in conjunction with our payment service provider(s) who provide the payment processing functionality) or by the Service Provider. All of our customers’ payment information is encrypted on a secure server when that information is shared with our payment service provider(s).
      2. Depending on the booking criteria and the added services, the payment can be split into two separate transactions, one account from us and another from the service provider. You pay nothing more than the actual total price displayed on our site. The same security measures are applied. In some cases, prices and fees from service providers may not be in the currency displayed on the portal. Instead, we provide an estimate in the portal’s default currency. As a result, when you make a booking with a credit card, the amount charged by the service provider may vary slightly due to currency fluctuations. If the previous may apply to your booking, you will be notified during the booking process.
      3. In order to process your payment, you must ensure that sufficient funds are available. In the event that a problem arises in connection with the processing of your payment, we will try again to process your payment in cooperation with our payment service provider(s). If this does not lead to a successful transfer of money from you, we will contact you as soon as possible for more information about other payment methods. If we do not receive payment from you after further instructions, your outstanding payment will be referred to a collection agency.
    2. Payment fraud
      If there are reasons for us to suspect that fraud is being committed, we reserve the right to refuse to process this payment. Proof of payment may be required if a crime is suspected. All forms of payment fraud are reported to the police.


  1. Refund Procedures
    1. Refunds will be processed according to the service provider’s terms and conditions. If you are entitled to a refund, your refund will be processed with the same form of payment as used to pay for the booking. Please note that the airline fares contain several elements and not all of them are refundable, so even if you are eligible for a refund under the service provider’s policy, the amount refunded may not be exactly the total price paid for your booking has been paid.
    2. All refunds are paid from the relevant service provider and we, acting as an intermediary, have no influence on the service provider’s processing times.
    3. As an intermediary, we only process a refund of payments that we have already received from the relevant service provider.
  2. The total price of your booking includes the price of the Travel Service, any additional products and our service charges. Please note that our service charges are non-refundable. This is because the service fee is charged for our brokerage services which are considered fulfilled when the booking is confirmed to you. Any additional products from the service provider will only be refunded to the extent that we have received relevant amounts in return from the service provider. Our own additional products are non-refundable.
  3. (Because of the pandemic, the airline industry is facing a difficult situation with a large number of flight cancellations and pending payment refunds. If you wish to change or cancel your flight reservation, we will contact the airline on your behalf, although please keep in mind that airline rules vary from airline to airline and we cannot guarantee that the airline you are travelling with will be able to meet your request. Please know that we are doing our best to support you in this challenging situation).
    1. Claims related to the performance of Travel Services
      Any problem, comment or complaint regarding the actual performance of the Travel Services should be addressed directly to the relevant Service Provider (travel agency, airline, insurer, car rental company, hotel) with whom you have a contract for the relevant Travel Service. See also section 11 for your rights under EU regulations.
    2. Complaints regarding our own services
      Claims relating to our own services will only be handled in writing and must be submitted within two months of the end date of your trip.


    1. Delayed or canceled flights
      If you are traveling to or from the EU or with an EU carrier, you may be entitled to reimbursement of expenses that you can submit directly to the relevant airline in the event that your flight is cancelled, delayed or denied boarding.  Read more information about EC Regulation 261/2004.
  2. Carrier’s liability
    The EC Regulation (889/2002) on the liability of carriers in the event of accidents. The Regulation can be found here.



    1. You agree that we act as an intermediary between you and the Service Provider. In no event shall we be liable for any Travel Services you have booked with one or more Service Providers and we will not accept any liability for any inaccuracies in the information displayed on the Portal provided by the relevant Service Provider.
    2. If a Service Provider is unable to provide the Travel Service for any reason, including without limitation due to extraordinary events or circumstances beyond the Service Provider’s control (force majeure) or where a Service Provider declares that it has filed for bankruptcy, we can only act as an intermediary and refund payments where we have already received them from the relevant Service Provider.
    3. With respect to our own services, we are liable for damages subject to the limitations set forth in the T&C and to the extent permitted by law. We will only be liable for direct loss actually suffered, paid for or suffered by you as a result of an attributable breach of our obligations in relation to our own services, up to a total amount of the cost of your booking (whether in one event or in a series of related events). If, as a result of extraordinary events or circumstances beyond our control (force majeure), there are shortcomings with reservations, confirmations and/or execution of bookings or services,
    4. The limitation of liability as stated in paragraph 12.3 also applies to non-compliance with obligations by persons for whom we are responsible in accordance with the legal provisions.


    1. Applicable law
      Dutch law applies exclusively to these GTC and the contract between you and us.
      As a consumer, you benefit from the mandatory provisions of the law of the country where you reside. Nothing in these GTC, including this Section 13.1, affects your rights as a consumer to rely on such mandatory provisions of local law.
    2. Online Dispute Resolution
      The European Commission provides a platform for online dispute resolution (ODS) at:


  1. DATA PROTECTION We take the protection of your personal data very seriously. You can find more information about the collection, processing and use of your personal data in our Privacy Policy.


  1. PORTAL RANKING AND SORTING OPTIONS In order to make your search results as relevant as possible, we use complex algorithms to rank the flight alternatives and determine the order of display on our portal. When you first see your search results, they are sorted as “Recommended” by default, taking into account the lowest price, shortest flight time and a combination of both (best value for money), as well as longest stay (earliest possible departure and last possible return). It is also affected by any compensation we receive from the airline (if any).

    On the search results page, you can decide how to sort the results and/or filter the search results to show only your chosen preferences. We also provide the ability to quickly rank search results based on the following:

    1. Cheapest – the cheapest price
    2. Shortest – the shortest travel time
    3. Campaign – any current market campaign we have with airline(s), for which we may receive compensation from the airline. If there is no active campaign, the search results in this category will be ranked based on the cheapest price.